Outsourced Logistics Management · Canada & USA
Handing your logistics operation to a team that does this full time, including managing the carriers and providers you already use, run as part of our broader supply chain management solutions. You keep the decisions and the visibility. We take the daily running of it.
You Set The Targets
we report against them
One Team
Running your whole operation
6 Measures
Performance targets agreed in writing
Monthly
Review meetings and reporting
Your Call
Commercial decisions stay with you
The Basics, Simply
Most logistics providers do a job for you. You tell them what to move, they move it, and you manage the arrangement. Managed logistics goes a step further. We take on running the function itself, including deciding day to day which carrier and mode suits each shipment, handling the bookings through our reliable transportation management systems, chasing the problems and coordinating any other providers you already work with. The practical difference is where the effort sits. With a normal provider, somebody in your business still spends their week arranging logistics. With a managed arrangement that week goes back to them, and what you get instead is reporting against targets you agreed and a single team accountable for the whole thing.
Drawing The Line
The fear behind most outsourcing decisions is losing control, so it is worth being precise about where the line falls. You keep your customer relationships, your supplier relationships, your stock, including inventory moving through our Amazon FBA fulfillment solutions, your commercial decisions and the final say on cost and service levels. Nothing changes about who your customers deal with. We take the daily running: booking loads, choosing carriers within the rules you set, chasing delays, handling paperwork, coordinating your other providers and reporting on all of it. The grey area between those two is worth settling in writing before you start, particularly spending limits, which decisions need your sign-off, and how far we can go in an emergency before checking in. Vague authority is the most common reason these arrangements sour, and it is entirely avoidable.
Our services
Running your operation, and managing everyone else who touches it.
Running Your Operation
The bookings, decisions and problem solving that currently take up your team’s week, including day-to-day parcel and small-shipment movement handled through our courier logistics service.
Managing Your Providers
Taking over the management of the warehouses, carriers and partners you already use.
Moving Across Safely
Weeks rather than days, with the smallest piece moving first.
We Learn Your Operation
Targets And Authority Agreed
One Lane Or Region Moves First
Review, Adjust, Fix The Gaps
Remaining Volume Follows
Monthly Reviews Begin
Stage three is the one that matters. Moving a single lane or region first, while everything else carries on as it was, proves the arrangement works and finds the gaps while the stakes are still low. Be wary of any provider promising an instant switch, because that is usually a sign they have not thought about what happens when something goes wrong. The same care should apply on the way out. Notice periods, who owns the reporting data built up during the arrangement, how stock is returned through our professional reverse logistics process, and what help you get moving elsewhere are all worth agreeing before you sign, with us or with anyone else. Your stock stays yours throughout, and nothing about a managed arrangement should leave you unable to walk away.
Measuring The Work
The share of shipments arriving inside the agreed window, reported by lane and by carrier.
What each shipment or unit actually costs to move, tracked against the baseline we start from.
How long it takes from an issue being raised to being resolved, not just acknowledged.
A standing meeting covering what missed target and why, so a disagreement becomes a conversation about shared numbers.
Pricing
Priced around the size of the operation and how much of it we run.
Which parts of logistics we take on
Shipments and stock moving through
How many partners need managing
Standard reporting or detailed analysis
Tell us what your logistics operation looks like now and what is not working. We will tell you honestly whether a managed arrangement would help.
Client Experience
“We moved one region across first rather than everything at once, which I would recommend to anyone. It gave us three months to find the gaps while the rest of the business carried on normally. By the time the full handover happened there were no surprises left.”
Managing Director
Building Supplies Company, Burlington
“What I wanted was to stop being the person every logistics problem came to. Having agreed targets and a monthly review meant I could tell whether things were going well without being involved in them daily. That was the whole point for us.”
Operations Director
Consumer Goods Manufacturer, Mississauga
Before You Sign
An arrangement where an outside team runs your logistics function day to day, including managing other providers you use, while you keep the commercial decisions and the visibility.
A 3PL does a specific job for you, such as storing goods or moving freight. A managed arrangement takes on running the function itself, including coordinating your other providers.
No. In many cases we manage the providers you already have. Changing them is a decision you make, not a condition of the arrangement.
That depends on your situation and is worth discussing early. Some clients redeploy people onto work they would rather be doing, others keep a small team overseeing the arrangement.
Weeks rather than days, and normally staged so one lane or region moves first. A provider promising an instant switch has not planned for what happens when something goes wrong.
Yes. You get more reporting than most businesses have internally, not less, including performance against the targets you set.
Through six agreed measures written into the contract, covering on-time delivery, damage, cost, resolution speed and invoice accuracy, reported monthly and reviewed together.
The measures show it, the review covers why, and the contract sets out what happens if targets are missed repeatedly. Agree that section carefully rather than skimming it.
Yes. Notice periods, data ownership and stock return should all be agreed before you sign. Ask any provider these questions directly, including us.
Possibly, and we will say so. If your volume is modest and steady, using our services directly is usually simpler and cheaper than a managed arrangement.
Agreed targets, staged handover and honest reporting. Start with a conversation about what is not working now.
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