Returns, Repairs & Recovery · Canada & USA
Everything moving backwards through your supply chain. Returns, repairs, recalls and end-of-life stock, collected, inspected and routed to whichever outcome recovers the most value, coordinated as part of our broader supply chain management work.
Value Falls Every Day
unprocessed returns lose worth while they sit
6 Routes
Every return sent to its best outcome
24 To 72 Hrs
From arrival to decision
Graded
Condition recorded on every item
Tracked
Full history on each return
The Basics, Simply
Normal logistics moves products towards the customer. Reverse logistics moves them the other way, from the customer back to you. It covers more than returns. Repairs coming in for fixing, faulty stock going back to a supplier, products recalled for safety reasons, packaging collected for reuse, and equipment reaching the end of its life all travel backwards through the same distribution logistics chain. It is harder to manage than forward logistics for one reason. In forward logistics every item is heading to a known destination in a known condition. In reverse logistics each item arrives in an unknown condition and could need any one of several completely different outcomes, and someone has to decide which.
The Cost Of Waiting
A returned item is worth the most on the day it arrives and less every day after that. Clothing loses value as the season moves on. Electronics lose value as newer models launch. Anything seasonal loses value the moment its season ends. Meanwhile the item sits in a box taking up space, and the same product may be showing as out of stock on your website while it waits, including inventory sold through our Amazon FBA fulfillment network. This is why returns are processed to a fixed window rather than dealt with when somebody has time. Items are inspected and given their decision within a set number of hours of arriving, so sellable stock moves back through our courier logistics network and goes back on sale while it is still worth close to what you paid for it.
Our services
Bringing it back, and deciding what happens next.
Returns Processing
Collection, inspection and routing for customer and trade returns.
Repairs, Recalls & Disposal
The returns that need more than a decision about resale.
Return Types
Six different reasons stock travels backwards, each handled its own way.
Customer Returns
Warranty & Repair Items
Faulty Stock For Suppliers
Recalled Products
Expired & End-Of-Life Stock
Packaging & Pallets
Recalls deserve a word of their own, because they are not simply a busy returns week. A recall carries legal deadlines, regulatory reporting and a genuine safety risk, and it usually arrives with no warning. The hard part is finding affected stock quickly across every place it might sit, including your warehouse, goods in transit tracked through our transportation management systems services, and units already with retailers or customers, then keeping all of it separated so none re-enters your sellable stock by mistake. We handle collection, quarantine and unit-level records, which leaves your team free for the customer communication and regulatory reporting only you can do.
The Disposition Decision
Usable goods you cannot resell go to charity rather than to waste, with records kept for your reporting.
The last resort for items with no remaining value, handled to the environmental standards that apply to that product.
Pricing
Charged on the number of items coming back and how much work each one needs.
How many items come back each month
Inspection only, or refurbishment and repackaging
Room needed for returns awaiting a decision
Recycling, donation or certified destruction
Tell us roughly how many returns you handle each month and what your products are. We will show you what processing them properly would recover.
What Clients Say
“We were sending nearly everything to a liquidator because sorting it properly took time we did not have. Once items were graded on arrival, a large share turned out to be restockable. We had been selling perfectly good stock for a fraction of its value.”
Operations Manager
Footwear Brand, Toronto
“The return reason reporting was the unexpected part. One product line was coming back at four times the rate of anything else, and it turned out our size guide was wrong. We fixed the listing and the returns on it dropped away.”
Ecommerce Director
Apparel Retailer, Oakville
Common Questions
The movement of products backwards through the supply chain, from the customer back towards you. It covers returns, repairs, recalls, packaging recovery and end-of-life disposal.
Returns processing is one part of reverse logistics. The wider term also includes repairs, supplier returns, recalls, recycling and disposal.
It is inspected and graded, then sent down one of six routes: restocked, refurbished, returned to the supplier, liquidated, donated, or recycled and disposed of.
Items are inspected and given a decision within a set window of arriving, because returned stock loses value the longer it sits unprocessed.
Yes, when the condition allows. Items graded as sellable go straight back into your available stock, which is usually the fastest way to recover their value.
Yes. We manage collection, quarantine and unit-level record keeping so recalled stock is recovered and kept separate from sellable inventory.
They go to donation, recycling or responsible disposal depending on the product and what regulations require.
Yes, including trade returns, supplier returns and stock coming back from retailers.
Yes. Return reasons are recorded on each item and reported back. One product line returning far more often than the rest usually points to a sizing problem, a misleading photo or a packaging issue worth fixing.
No. Manufacturers handle faulty parts and warranty returns, retailers handle store returns, and healthcare and food businesses handle expired stock and reusable packaging.
Graded on arrival, decided quickly and sent to the outcome worth the most. Get your returns assessed in one business day.
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